物流政策
Shipping Policy
At Wow Kitchen Shop, we work with trusted manufacturers, warehouses, and freight carriers to deliver commercial kitchen equipment safely and efficiently throughout the United States.
Please review the following shipping terms before placing your order.
Shipping Coverage
We currently ship to addresses within the contiguous United States.
Additional shipping restrictions or surcharges may apply to:
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Alaska
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Hawaii
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Puerto Rico
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U.S. territories
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International destinations
Please contact us before ordering if your shipping location falls outside the continental U.S.
Shipping Methods
Orders may be shipped using:
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UPS
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FedEx
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USPS
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LTL Freight Carriers
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Manufacturer Direct Freight
Shipping methods are selected based on product size, weight, warehouse location, and delivery destination.
Large commercial equipment is typically shipped via LTL freight carriers.
Order Processing Time
Most in-stock orders are processed within 1–3 business days.
Processing times may vary depending on:
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Product availability
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Manufacturer lead times
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Seasonal demand
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Order verification requirements
Orders are not processed on weekends or major holidays.
Shipping Transit Times
Estimated transit times shown on the website are for reference only and are not guaranteed.
Shipping delays may occur due to:
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Weather conditions
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Carrier delays
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Supply chain disruptions
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Manufacturer backorders
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Peak shipping seasons
Wow Kitchen Shop is not responsible for delays once a shipment has been transferred to the carrier.
Freight Deliveries (LTL Shipments)
Large or heavy items are delivered by freight carriers using curbside delivery service unless otherwise specified.
Customers are responsible for:
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Providing accurate shipping information
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Ensuring the delivery address is accessible for freight trucks
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Being available to receive and inspect the shipment
Additional fees may apply for:
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Residential delivery
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Liftgate service
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Inside delivery
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Limited access locations
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Delivery appointments
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Re-delivery attempts
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Storage fees
Delivery Inspection
Customers must inspect all shipments immediately upon delivery.
Before signing the delivery receipt:
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Inspect packaging for visible damage
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Open and inspect products whenever possible
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Note any damage or shortages on the carrier paperwork
If visible damage is found:
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Write detailed damage notes on the delivery receipt
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Take photos of the packaging and product
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Contact us within 5 business days
Failure to report shipping damage within the required timeframe may affect claim eligibility with the freight carrier.
Refused Shipments
Refusing a shipment without prior authorization may result in:
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Return freight charges
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Restocking fees
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Additional carrier handling fees
Customers should contact us before refusing any shipment whenever possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping addresses and contact information.
Additional fees caused by:
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Incorrect addresses
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Missed delivery appointments
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Address changes after shipment
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Reconsignment requests
will be the responsibility of the customer.
Free Shipping Promotions
Products advertised with free shipping apply only to standard delivery locations within the contiguous United States.
Free shipping promotions do not include:
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Liftgate service
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Residential delivery fees
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Remote area surcharges
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Expedited shipping
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Special handling services
Order Tracking
Tracking information will be provided once the order ships, when available.
Freight shipments may require direct communication with the carrier to schedule delivery appointments.
Lost or Delayed Shipments
If your shipment appears lost or significantly delayed, please contact us and we will assist in working with the carrier to investigate the issue.
Delivery dates are estimates only and are not guaranteed unless explicitly stated in writing.
Contact Us
For shipping-related questions, please contact:
Email: info@wowkitchenshop.com